Frequently Asked Questions
I love your stuff, now what?
Once you’ve secured your event date and location, drop us a line through our contact form. We’ll check to make sure we’re available and email a proposal based on your anticipated rental needs.
If you decide to reserve the rentals, you can make the 50% nonrefundable deposit online via credit card through our secure invoicing system. The remaining balance will be due 14 days prior to your event. Easy peasy!
Do you have a minimum order requirement?
Yes, we require an $300 rental minimum on all local orders (within 20 miles of Annapolis, Maryland). Any deliveries over 20 miles require a $600 rental minimum. Minimums are not inclusive of taxes or the delivery fee.
Where do you deliver and how does it work?
We deliver within 100 miles of Annapolis; serving Maryland, D.C. and Northern Virginia. Our professional delivery team handles all assembly, setup, breakdown and pickup, taking extra care to ensure the rentals are in top condition and arranged exactly to your specifications.
Our delivery fee is based on a number of factors including distance, rental quantities, venue access and requests for specific times. Standard delivery includes our professional delivery service arriving within a 3-hour window the day(s) before your event, and collection within a 3-hour window the day(s) following your event. Upon reservation, we’ll provide a delivery questionnaire to firm up details, for completion at your earliest convenience.
What if I need to make changes to my order?
We understand one of the big unknowns when planning an event is the final guest count. You’re able to add any available rentals, or remove any items (limited to 20% of the original amount ordered) as long as you fulfill the minimum. All changes must be finalized within 14 days of your event date.
Can I pick up my rentals?
Given we rent larger furniture items, the pieces are often very heavy, cumbersome and most require assembly, therefore we don’t offer pickup. We would rather worry about the heavy lifting and allow you to focus on your big day.
Can we come see the rentals?
We’d be happy to show you the rentals at our warehouse, located just outside of Annapolis, Maryland. Availability is by appointment only, so please contact us to set up something up.
Can items be rented for longer than one day?
The standard rental period for all items is 24 hours. However, we do offer special rates for multi-day, weekly and monthly rentals.
What happens if something gets damaged or lost?
We require a credit card on file in the instance any rentals become damaged or go missing. We charge five times the rental rate in order to replace the item. If an item is able to be cleaned or repaired, you will be charged for these services along with any time removed from inventory.